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HSBC down: Online Banking does not work again for customers – latest server status updates

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There are currently hundreds of reports this Saturday morning suggesting the online banking app isn’t working again with some saying they can’t get past the login screen.

Posting messages on forums, one HSBC customer said: “Cannot get past Login screen on my phone,”

Whilst another added: “Still not working. Tried mobile banking Face ID. Says loading them nothing!”

This outage comes after users were hit by issues that meant they couldn’t access their accounts.

HSBC confirmed its online and mobile banking services were back online and working.

Independent outage monitor Downdetector has registered over 400 reports this morning from users claiming HSBC’s services are not working as normal.

An outage map on the site has showed Britons across the nation being affected.

HSBC has acknowledged the problems currently plaguing its online and mobile banking services.

In a statement, the bank said: “We’re aware some customers are having problems using Online and Mobile Banking.

“We’re really sorry and are working hard to fix this.

“You can check back here for updates or if your query is urgent please call us on 03457 404 404.”

In response to the outage, a number of HSBC customers have taken to Twitter to vent their frustration.

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